Refund and Returns Policy
Effective Date: December 6, 2024.
At Pinsaliz, we are dedicated to ensuring your complete satisfaction with every purchase. If you’re not entirely happy with your product, our Refund and Returns Policy provides clear guidance on how to address any issues.
Eligibility for Refunds/Returns
We accept returns and issue refunds under the following conditions:
- Timeframe: Items must be returned within 30 days of delivery.
- Condition: Products must be unused, undamaged, and in their original packaging. Proof of purchase is required for all returns.
Non-Returnable Items
Certain items cannot be returned:
- Customized or personalized products made to order.
- Clearance or final sale items, unless defective.
- Seasonal items after the holiday period has ended.
Refund Process
Follow these steps to request a refund:
- Initiate the Request: Email us at returns@pinsaliz.com with your order number and reason for the return.
- Approval and Instructions: We’ll provide a return address and specific shipping instructions.
- Inspection and Refund: Once received and inspected, refunds will be processed to your original payment method within 7-10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrectly sent. Pinsaliz will cover return shipping costs for such issues.
Exchanges
If you need a different size, color, or item, please initiate a return and place a new order for the desired product.